Job Descriptions

Client Coordinator

The Client Coordinator would be responsible for the overall operation of the reception area and therapy rooms including greeting clients, explaining the benefits and procedure of salt therapy, scheduling appointments, showing clients into the therapy rooms, operating the halogenerator, selling our products and services and making payment transactions. This is a service role and the coordinator must treat all clients in a professional, courteous manner; serving as the facility’s first impression.

Responsibilities:
• Provide current and detailed information about The Salt Room services and operating
Information, both in person and during telephone conversations
• Greet, schedule, check in and check out clients in a timely efficient and concerned manner
• Answer the phone, be cordial and accommodate client needs by booking, confirming and/or
changing appointments offering options when not immediately available
• Obtain correct clients information and enter it accurately into the computer program
• Become familiar with all products in order to maximize retail sales
• Promote, sell and handle properly all gift certificate transactions
• Participate in staff meetings, training and team efforts
• Continually upgrade abilities through education and training made available
• Maintain organization and necessary supplies at The Salt Room, including front desk, lounge area, locker room, rest rooms and kitchen
• Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift
• Approach all encounters with clients in a gracious, attentive, courteous and service-oriented manner
• Consistently conveying a positive attitude, passion and pride for the work
• Perform other duties as required by the Director and/or Owner
Required Qualifications:
• High School Diploma or equivalent required
• Proven skills in Microsoft Word, Excel, PowerPoint, Outlook and the Internet
• Demonstrated strong written and verbal communication skills
• Attention to detail and ability to multi-task
• Strong organizational skills
• Demonstrated cash handling experience
• Willing to learn all aspects of salt therapy treatments, products and facility
• Ability to promote, describe and sell products and services

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